Help & FAQ (Frequently Asked Question)
How can we help?
Browse our wide selection of products to make your selection. You may use our site navigation, search engine, product finder, product comparison or seek assistance with our KOSÉ Beauty Concierge. For product information, click on the product name and you will be directed to the product detail page.
Add your selection to your shopping cart. Click ""Add to cart"". A window will appear confirming that the product has been added to your cart. You can choose to continue shopping or view the contents of your shopping cart by clicking on ""View cart"". You may also click on the shopping cart icon at the top right of any page to access your shopping cart.
Once in the shopping cart view, you may update quantities and add or delete items. You can also select from a range of complimentary gifts with any order. Terms and conditions apply.
To place your order, click on ""Checkout"" after reading and agreeing to our Terms and Conditions. Once your order has been submitted, an email confirming the receipt of your order will be sent to you. If an order confirmation does not arrive within 24 hours after submission, please contact us via:
Please contact us via:
Once your order is placed, you will receive an email confirmation. If you do not receive this within 24 hours, please contact us via:
Please contact us via:
Orders are shipped and delivered on business days only (Monday till Friday – excluding public holidays) via Standard Delivery. Kindly allow 5 to 7 business days for West Malaysia and 10 to 14 business days for East Malaysia from confirmed payment date for your estimated time of arrival.
* The shipping period provided is an estimate and is subject to change.
In the event of non-delivery, you may:
- Check if someone else at your address has accepted it.
- Check for the attempted delivery notice.
- Check with the shipping company using your tracking number.
** If you have any questions, please contact our Customer Care team for assistance via email at firstname.lastname@example.org. Please have your order number and tracking number ready so we can assist you better.
Kindly send in your return request via the ""Return"" button.
This must be done within 3 business days upon receiving your order. The return request is subject to approval. Please refer to our return policy for more information.
In the event of damaged/defective goods or wrong items received, kindly send in your return request via the ""Return"" button. This must be done within 3 business days upon receiving your order.
All item(s) must be unopened and in the original packaging, with all accessories and leaflets.
Once the request is approved, you may proceed to return the item(s) in their original condition together with the original invoice within 14 days from the date of receiving the parcel.
Please refer to return policy here: https://www.kose.com.my/shipping-policy
The processing time for refund is usually 14 business days from the time the return package is received. An email will be sent to confirm receipt (and to confirm all items returned are in good condition) and the processing of your return request.
The refund will be in the form of e-voucher (promo code) to be used at www.kose.com.my.
Our KOSÉ newsletter is your instant access to the latest news and members-only offers by KOSÉ. To access it, subscribe to our newsletter here.
Chat with us through the KOSÉ Beauty Concierge at www.kose.com.my, Facebook or Instagram. Alternatively, you can leave an email to email@example.com.
All ingredients used in KOSÉ Corporation cosmetic products are strictly controlled to ensure the safety of our consumers. Our products are evaluated by conducting long-term and accelerated stability tests, which simulate various environmental conditions, to ensure that our products maintain its expected potency and quality during use and storage. KOSÉ Corporation products are certified to withstand 5 years shelf life upon the manufacturing date.
Once the product has been opened, we recommend the usage period within 12 months, unless indicated differently on the open jar symbol which you may locate it on some of the product packaging. For more information please feel free to contact our KOSÉ Beauty Concierge.