Returns & Refunds
How do I return an item?
Kindly send in your return request via the ""Return"" button.
This must be done within 3 business days upon receiving your order. The return request is subject to approval. Please refer to our return policy for more information.
This must be done within 3 business days upon receiving your order. The return request is subject to approval. Please refer to our return policy for more information.
I received a damaged item. What should I do?
In the event of damaged/defective goods or wrong items received, kindly send in your return request via the ""Return"" button. This must be done within 3 business days upon receiving your order.
All item(s) must be unopened and in the original...
All item(s) must be unopened and in the original...
Where can I return an item?
Returns and exchanges for purchases made through our KOSÉ Official Online Store (www.kose.com.my) will not be accepted at any KOSÉ counters, e-commerce platforms (Lazada, Shopee, Hermo) or any unauthorised channels, and vice versa. Please refer to the...
What is the KOSÉ return policy?
Please refer to return policy here: https://www.kose.com.my/shipping-policy
For what reasons can I return an item?
All products sold on our KOSÉ Official Online Store (www.kose.com.my) are non-returnable, non-refundable or exchangeable unless the product is damaged/defective at the point of receiving or if wrong items are received.
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